Refund policy
We hope you are happy with your order. As all items are preloved and one-off, please review the photographs, description, sizing and condition information carefully before purchasing.
Cancelling an order
You may request to cancel your order within 14 days of receiving it.
To request a return, please contact us with your order number and the item you wish to return.
Once your return has been approved, the item must be sent back within 14 days.
Return conditions
Returned items must be:
- unworn and unused;
- returned in the same condition in which they were received;
- free from additional marks, odours, damage or alterations;
- securely packaged for return.
We reserve the right to reduce the refund where an item has been handled beyond what is reasonably necessary to inspect it, or where its condition or value has been affected.
Return postage
Customers are responsible for arranging and paying for return postage unless the item is faulty, damaged in transit or materially different from its description.
We strongly recommend using a tracked postal service. We cannot accept responsibility for returned parcels that are lost or damaged before reaching us.
Original standard delivery charges will be refunded where required. Any additional amount paid for an enhanced or express delivery service will not be refunded.
Refunds
Refunds will be issued to the original payment method after the returned item has been received and inspected.
We may withhold the refund until the item has been returned or evidence of postage has been provided.
Please allow your bank or payment provider additional time to process the refund after it has been issued.
Faulty or incorrectly described items
Every item is carefully checked and photographed before listing. Any noticeable faults will be stated in the product description or shown in the photographs.
Please contact us promptly if you believe an item is faulty, damaged in transit or materially different from its description. Your statutory rights are not affected.
Items that cannot be returned
For hygiene reasons, certain sealed goods may not be returnable once the seal has been removed, where the relevant legal exemption applies.
This policy does not affect your statutory rights.